Shipping policy

Shipping Policy

We currently ship within the United States using UPS and USPS.

Orders are typically packed and shipped within 3 business days of being placed. Plants in 8" pots or larger are not available for shipping and are limited to local pickup or delivery.

Because we ship live plants, weather may affect when your order leaves our shop. We will not ship during extreme cold when we feel your plants could be damaged in transit. Heat packs are included when needed at no additional charge.

We carefully pack every order and guarantee that plants will arrive alive. If your order arrives damaged or there is an issue with your plants, please contact us as soon as you open the package and include photos of the damage. We’ll review the situation and work with you to make it right.

If a package is lost in transit, please contact us and we will work with the shipping carrier to open a claim and determine the next steps.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, losses, or additional shipping costs caused by an incorrect or incomplete address.

Returns and refunds are handled on a case-by-case basis.

Local Pickup

Local pickup orders containing live plants must be picked up within one week. After one week, unclaimed plants will be considered abandoned and may be returned to the sales floor.